Frequently asked questions
We always strive to delivery as soon as possible.
Return / Refund applies to all other products except for custom-made jersey products that are made according to the customer's wishes. You have a 14-day full exchange and return policy. The product must be unused and have all the original labels and tags, etc. Be sure to include the completed return form in the package.
You can return the complete order or just part of it without any cost in Finland. The package can be left in the customer return box at the post office. Please keep your the receipt you get until your return package has been accepted at Jokerit. Do note that the customer is always responsible for customer returns and we aren't responsible for lost packages.
You can find the return form that can be used if needed for returns/exchanges here: Return and exchange form
If you have noticed that the package is damaged when you pick it up, please notify the post office and our customer service immediately.